Program Final: Selling & Influence Mastery

Program Final Exam

Program Final: Selling & Influence Mastery

15 multiple-choice questions · Pass at 80% · Earns StreamerU XP

1. 1.A hesitant viewer likes the offer but is unsure about fit. What should the creator do?

   Ask about the need, explain fit and limits, then make declining easy.

   Repeat the CTA until they buy.

   Use chat to pressure them.

   Question their commitment.

2. 2.Which evidence best demonstrates trust?

   A record of accurate claims, listening, updates, and promises kept.

   One high-revenue LIVE.

   A large viewer count.

   An emotional pitch.

3. 3.A price question should be answered by…

   Explaining scope, fit, terms, and limits without shaming the person.

   Calling the person disloyal.

   Promising guaranteed results.

   Avoiding the question.

4. 4.A creator wants to claim only two digital copies remain. Best response?

   Do not use the claim because the scarcity is false.

   Use it if conversion rises.

   Reset a timer each LIVE.

   Hide that files are unlimited.

5. 5.What makes a customer story ethical proof?

   Truth, consent, context, proportion, and clear limits.

   A composite presented as one real person.

   An invented testimonial.

   A result stripped of context.

6. 6.A person says, 'I'll think about it.' What next?

   Thank them, offer one information path, and release the decision.

   Send daily private messages.

   Recruit chat to persuade them.

   Create a fake deadline.

7. 7.Which CTA is strongest?

   A relevant, specific next step with permission and an easy release.

   A guilt line tied to belonging.

   A repeated demand after a no.

   A fake countdown.

8. 8.Someone says the creator is selling too much. Best first step?

   Ask what felt excessive and review cadence evidence.

   Ban them immediately.

   Double the pitches.

   Say non-buyers do not belong.

9. 9.What does long-term customer care require?

   Translate claims into delivery obligations, useful follow-up, and fair remedies.

   Upsell during every support request.

   Delete complaints.

   Demand positive word-of-mouth.

10. 10.A sponsor asks to hide disclosure. What should the creator do?

    Require clear current-rule disclosure or decline.

    Hide it at the end.

    Use vague language nobody understands.

    Let viewers guess.

11. 11.Ethical social proof requires…

    Real, permissioned, contextual evidence without guaranteed-outcome implications.

    Fake testimonials if realistic.

    Only the best outlier with no label.

    Private praise published automatically.

12. 12.What is the Ethical Creator Offer Capstone graded on?

    Execution, communication quality, ethical judgment, and reviewable evidence.

    Revenue.

    Gifts.

    Viewer rank.

13. 13.TikTok Shop in this program is…

    Only a possible brief channel example; Shop mechanics are outside scope.

    A required catalog setup module.

    A pinning tutorial.

    An affiliate analytics lab.

14. 14.Which influence practice passes the pressure test?

    A factual capacity limit with the reason explained and choice preserved.

    A fake timer.

    Guilt gifting.

    Hidden recurring terms.

15. 15.A delivered product misses a stated feature. Best response?

    Compare delivery with the promise, communicate, remedy appropriately, and correct the description.

    Blame the customer.

    Delete the complaint.

    Continue selling unchanged.